Shipping info
Shipping & Returns
Everything you need to know about delivery times, order tracking, exchanges, and returns at PK-shop.
Policy highlights
Simple, clear policies
We work hard to make shipping and returns easy to understand, so you can order with confidence.
Shipping details
Orders are typically processed within 1 to 2 business days. Delivery times vary by destination and shipping method selected at checkout.
Returns made easy
If something is not right, you can request a return within 30 days of delivery for eligible items in original condition.
Shipping & returns FAQ
Quick answers to the questions customers ask most often.
How long does shipping take?
Most orders ship within 1 to 2 business days. Standard delivery usually arrives within 3 to 7 business days after dispatch.
Do you send tracking details?
Yes. Once your order ships, you will receive a confirmation email with tracking information so you can follow your package.
Can I change my order after placing it?
If your order has not been processed yet, contact us as soon as possible and we will do our best to help.
What items can be returned?
Eligible items may be returned within 30 days of delivery if they are unused, in original packaging, and in resellable condition.
When are refunds issued?
Refunds are typically processed after the returned item is received and inspected. Your bank or card provider may take additional time to post the refund.
What if my order arrives damaged?
Please contact us right away with your order number and photos of the issue. We will review it and help with a replacement, exchange, or refund.